Listrano help center
Find the answer, then reach the right support path.
Browse common questions about profiles, listings, leads, websites, CRM, billing, and account security.
Answers before you wait
Frequently asked questions
Search the complete Listrano help library or browse by topic.Getting started
How do I update my bio page?
Open Edit Bio Page to update your photo, biography, contact information, branding, social links, and profile details.
What is my Bio Page?
Your Bio Page is the shareable public agent profile included with every plan. Use its link or QR code in social profiles, texts, email signatures, and print marketing.
How do Manual Listings work?
Add/View Manual Listings lets you create, edit, publish, archive, and view properties you enter yourself. Published listings receive public detail pages.
Listings and IDX
Why are my MLS listings missing?
Confirm your MLS board, agent MLS ID, office MLS ID, listing scope, and subscription. MLS changes can take time to reach the data feed.
What is the difference between Pro and Website?
Pro adds eligible agent and office IDX inventory to your profile. Website adds a complete IDX website plus CRM, automations, offers, journeys, open houses, and buyer tools.
Can I select a listing for an open house?
Yes. Search your eligible manual and MLS inventory when creating an open house, then select the correct property.
Leads and relationships
How does inbound lead email work?
Forward external lead emails to the unique address in your Overview. Listrano matches or creates the Contact; Website-plan accounts can also receive a CRM opportunity.
Where do contact-form leads go?
Profile and website inquiries are saved to Contacts and trigger the configured notification and email-alert flow. Website-plan features may also create CRM activity.
What are CRM Pipelines and Client Journeys?
Pipelines organize opportunities by stage. Client Journeys give buyers and sellers a private progress view with milestones, tasks, messages, and documents.
Website tools
How do I publish my Listrano website?
Use Manage Website to configure pages, design, listings, media, domains, SEO, and publishing. Preview changes before publishing.
How do testimonials work?
Share your review link, collect a 1–5 star testimonial, and approve it manually or set an automatic publication threshold. Testimonials remains available inside Manage Website and in the main workspace navigation.
What are Offer Inbox, Open Houses, and Automations?
Offer Inbox organizes property offers, Open Houses captures visitor sign-ins, and Automations trigger follow-up based on client activity. These are Website-plan tools.
Account and troubleshooting
How do notifications work?
Notifications are grouped by lead type, offers, client activity, support, and system updates. Email and browser-push preferences are available in Notification Settings.
How do I change my plan or billing?
Open Plan & Billing in Settings. Organization memberships follow the agreement managed by the organization owner.
What should I include in a support ticket?
Include the page, what you expected, what happened, the approximate time, your device and browser, and a screenshot when possible. Never include passwords or secret keys.
How is my account protected?
Authenticated writes require session authorization and CSRF validation. Private workspace records are filtered by the signed-in agent or authorized organization context.
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